oktaka's Privacy Policy

1 Introduction and Purpose

oktaka ("we", "us", or "the platform") is a trusted online gaming and sports betting service provider in Bangladesh. We believe that your personal privacy is a fundamental right and we are fully committed to protecting it.

The purpose of this privacy policy is to clearly inform you of what types of information oktaka collects, how that information is used, with whom it may be shared, and what steps we take to protect your information. This policy applies when you register on our platform, log in to your account, or use any of our services.

We regularly review our privacy policy and update it as needed. If any significant changes are made, we will notify you via the email address registered to your account or through a notice on the platform.

2 What Information We Collect

oktaka collects two types of information: (a) information you provide directly, and (b) information collected automatically while you use our platform.

2.1 Information You Provide Directly

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification — services are available to users aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form — never kept in plain text)
• Payment-related information: bKash, Nagad, or Rocket mobile number, required bank account details
• National ID (NID) number or passport information for identity verification
• Messages and information you provide when seeking support via live chat or email

2.2 Automatically Collected Information

When you visit the oktaka platform, the following information may be collected automatically through technical means:

• IP address and device identification information
• Browser type, operating system, and device type
• Pages visited on the platform, click patterns, and session duration
• Data collected from cookies and similar tracking technologies
• Gaming activity: play history, bet amounts, and results
• Transaction records: deposit, withdrawal, and bonus history

3 Purpose of Data Use

oktaka uses your information for the following legitimate purposes:

• Account Management: To facilitate registration, login, password recovery, and profile updates.
• Identity and Age Verification: To ensure that only users aged 21 or above are able to use the services.
• Payment Processing: To receive deposits, complete withdrawal requests, and maintain transaction records.
• Customer Support: To quickly resolve your questions and complaints via live chat or email.
• Security and Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Legal Compliance: To maintain records required for compliance with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the performance of the platform.
• Responsible Gaming: To identify potentially problematic gambling behaviour and provide the necessary support.
• Bonuses and Promotional Offers: To inform you about bonuses and special offers available to you.

4 Data Sharing and Third Parties

oktaka does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared in a limited way in the following cases as required to provide our services:

• Payment Processors: Mobile banking providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
• Identity Verification Services: Technology partners required to complete the KYC (Know Your Customer) process.
• Technology Partners: Trusted technology companies that assist with platform operations, cybersecurity, and data analysis — they operate under strict confidentiality agreements.
• Law Enforcement Authorities: With relevant authorities when required by court order, legal obligation, or investigation.
• Business Restructuring: In the event of a company merger, acquisition, or asset transfer — you will be notified in advance in such situations.

When sharing information with third parties, we ensure that they comply with our privacy standards and use the information received only for the specified purpose.

5 Cookies and Tracking Technologies

The oktaka platform uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device that help us improve the quality of our services.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, ensure security, and support the core functionality of the platform.
• Functional Cookies: To remember your preferences such as language and display settings.
• Analytics Cookies: To understand usage patterns on the platform — this information is completely anonymous.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may prevent some important features of the platform from working correctly.

6 Data Protection Methods

To ensure the security of your information, oktaka takes industry-leading technical and organisational measures:

• SSL Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, particularly passwords and payment data, is secured with advanced encryption algorithms.
• Access Controls: Strict role-based access policies — only authorised staff can access the information they need.
• Security Monitoring: 24-hour round-the-clock system monitoring and regular security audits.
• Two-Factor Authentication: The option to use two-factor authentication for additional account security.
• Firewall and Intrusion Prevention: Advanced network security systems prevent unauthorised access.

While we are committed to ensuring the highest level of security, it is technically impossible to guarantee complete security on the internet. We advise you to keep your account password strong and not share it with anyone.

7 Data Retention Period

oktaka retains your information for as long as it is considered necessary. In determining the retention period, we consider the following:

• The duration for which the account remains active
• Legal obligations and guidance from regulatory bodies
• The need to maintain audit records of financial transactions
• The possibility of disputes or legal claims

Even after an account is closed, we may retain certain information for a specified period for legal and regulatory reasons. Once that period has passed, the information is securely deleted.

8 Your Rights

You have the following rights regarding your personal information, and oktaka fully cooperates in the exercise of those rights:

• Right to Access: You may request to know what information we have stored about you.
• Right to Rectification: You may request that incorrect or outdated information in your profile be updated.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted — however, some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to Object: You may object to certain types of processing of your information.
• Right to Portability: You may request a copy of your information.

To exercise any of the rights above, please contact us via live chat or email us at [email protected].

9 Protection of Minors

oktaka strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. If we become aware for any reason that information has been collected from an underage person, that information will be deleted immediately and the relevant account will be closed.

The age verification process during registration keeps our platform protected from access by minors. If you suspect that a minor has gained access, please contact us.

10 International Data Transfers

oktaka's servers and data processing infrastructure may operate in various locations. If your information is processed outside Bangladesh, we ensure that:

• The transferred information remains protected in accordance with the standards of this privacy policy.
• The receiving party maintains adequate data protection measures.
• Appropriate contractual obligations relating to the transfer remain in effect.

11 Policy Changes

oktaka reserves the right to update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• A notice regarding important changes will be sent to the registered email address.
• If you continue to use the platform after the revised policy takes effect, you will be considered to have agreed to the new policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following channels:

We give your privacy the highest priority and carefully review every request you make. Thank you for trusting oktaka.